BPO Methodology

Stages involved in process transition

Process details

• Target audience in case of voice process.
• Database for calling in voice process, DNC compliance
• Output requirement, report formats

Resource Scanning

• Resource capability sheet with parameters of selection of staff
• Resource earmarking

Technology Requirement

• Telecom, Internet consumption
• Hardware (ACD, Dialer) integration with CMS as required

Training needs (Post proposal)

• Pre-process training in-house
• Process training with client’s support
• Training material preparation
• Scripts, rebuttals in case of voice process